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Job : Manager CSPT, largest Solar Company in Asia., Bangalore
Brought to you by : Key2Jobs   2 months ago
Industry : Power
Role : Manager Customer Support
Functional Area : Customer Service
Experience level:  8.0 to 12.0 years
Keywords :

Service Operations AMCs

 
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Roles and responsibility for Manager CSPT, largest Solar Company in Asia., Bangalore :
KEY FEATURES / RESPONSIBILITIES        
-  Overall responsibility to manage customer satisfaction through proactive service delivery, interactions, service network management,
   communication and CRM          
-  Lead team of customer service personnel in HO and regions to meet and ensure customer expectations for service delivery
-  Plan and monitor various customer service activities like service camps, dealer audits, ASC management etc.
-  Development of dealers and other service channels for effective service delivery developing effective "Authorised Service Centres" in 
   various regions          

-  Organising and co-ordinating "Arunodaya" service programs

OTHER RESPONSIBILITIES/FUNCTIONS        
-  Effectively tracking and monitoring of major customer service issues with escalation and cross functional co-ordination to ensure 
   customer satisfaction          
-  Ensure HSSE compliance in all customer sites and service operations      
-  Identify training needs and co-ordinate for effective training to field service personnel including HSSE  
-  Ensure proper management of customer and dealer satisfaction surveys with analysis of findings, reportings and important actions
-  Timely feedback to quality and other functions on field performance / failures / RCA etc.    
-  Maximise business of spares, AMC's, O&M and other revenue earning avenues    
       
Requirements for Manager CSPT, largest Solar Company in Asia., Bangalore :
KNOWLEDGE REQUIRED          
- Techical understanding of products, applications and projects        
- Techno-commercial orientation to handle warranty spares and service customers    
- Exposure to institutional and government customers        
- Experience in solar energy / RE / power electronics and / or energy project areas    
           
SKILLS REQUIRED FOR JOB          
- Good communication skills          
- Computer familiarity with MS platforms and application software packages      
- Familiarity with customer service management tools / softwares        
- Readiness to travel frequently to various regions / customers / sites        
- Managerial skills to independently handle customers complaints escalation      
           
QUALIFICATIONS          
Minimum: Degree in Electrical / Electronics / Instrumentation / Mech.or equivalent Engg.discipline        
Desired: Business Management / Project & Service Management Qualification  
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Contact information for Manager CSPT, largest Solar Company in Asia., Bangalore :
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largest Solar Companies in Asia.
Established in 1989, Our client is a Joint Venture between a Power Company, a pioneer in the power sector and one of the largest Solar Companies in the world Over the years, Our client has built on this rich lineage to become one of the largest Solar Companies in Asia. Our client uses......