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Experience level:
8.0 to 12.0 years
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Roles and responsibility for
Manager CSPT, largest Solar Company in Asia., Bangalore :
| KEY FEATURES / RESPONSIBILITIES | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| - Overall responsibility to manage customer satisfaction through proactive service delivery, interactions, service network management, | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| communication and CRM | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| - Lead team of customer service personnel in HO and regions to meet and ensure customer expectations for service delivery | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| - Plan and monitor various customer service activities like service camps, dealer audits, ASC management etc. | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| - Development of dealers and other service channels for effective service delivery developing effective "Authorised Service Centres" in | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| various regions | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| - Organising and co-ordinating "Arunodaya" service programs
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Requirements for
Manager CSPT, largest Solar Company in Asia., Bangalore :
| KNOWLEDGE REQUIRED | |||||
| - Techical understanding of products, applications and projects | |||||
| - Techno-commercial orientation to handle warranty spares and service customers | |||||
| - Exposure to institutional and government customers | |||||
| - Experience in solar energy / RE / power electronics and / or energy project areas | |||||
| SKILLS REQUIRED FOR JOB | |||||
| - Good communication skills | |||||
| - Computer familiarity with MS platforms and application software packages | |||||
| - Familiarity with customer service management tools / softwares | |||||
| - Readiness to travel frequently to various regions / customers / sites | |||||
| - Managerial skills to independently handle customers complaints escalation | |||||
| QUALIFICATIONS | |||||
| Minimum: | Degree in Electrical / Electronics / Instrumentation / Mech.or equivalent Engg.discipline | ||||
| Desired: | Business Management / Project & Service Management Qualification | ||||
Contact information for Manager CSPT, largest Solar Company in Asia., Bangalore :
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largest Solar Companies in Asia.
Established in 1989, Our client is a Joint Venture between a Power Company, a pioneer in the power sector and one of the largest Solar Companies in the world Over the years, Our client has built on this rich lineage to become one of the largest Solar Companies in Asia. Our client uses......
